Dominion Energy to Restore All Customers by 5:00 p.m. Friday; 90 Percent Customers to be Restored Late Today

-- More than 75 percent of customers impacted by the storm have been restored

-- 90 percent restored by 11:00 p.m. today

-- Restoration workers from around the state concentrated on hardest-hit areas

Jan 4, 2018

RICHMOND, Va. – Dominion Energy Virginia and North Carolina restoration workers and contractors from across the state are out in force today to restore power by 5:00 p.m. Friday to all customers impacted by the high winds and snow impacting customers through Thursday morning, primarily in the eastern part of Virginia and North Carolina.

90 percent of customers impacted by this event will have power restored by 11:00 p.m. tonight. Customers in Virginia Beach and a few customers in Outer Banks, North Carolina where coastal flooding has limited crew accessibility will be restored tomorrow.

As of 4:00 p.m., more than 75 percent of the nearly 90,000 customers impacted across our system have been restored after crews performed repairs at 550 damage locations. Virginia Beach, Chesapeake and Norfolk in Virginia and Outer Banks and Elizabeth City in North Carolina were the hardest hit areas.

Crews continue to work around the clock to complete repairs. 

“Being without power during this extreme cold weather can be an exceptional hardship for our customers and we are intensely focused on getting the lights back on as safely and quickly as possible,” said Ed Baine, senior vice president-Distribution, Dominion Energy. “Please stay clear of downed lines which may be partially buried by snow and use extra caution on the slippery roads and to be on the alert for crews working near roadways.” 

Travel by crews has been impacted by ice and snow, but crews are concentrated in the hardest-hit areas to speed restoration.

The highest priority for power restoration is always given to public safety and critical facilities such as hospitals, emergency 911 call centers, and municipal water pumping stations; 90 percent of those have been restored.

We continue to work closely with the Virginia Department of Emergency Management, local officials and the Virginia Department of Transportation to ensure an efficient restoration.

If you lost power:

  • Do not rely on your neighbors to report your outage. Contact us from any mobile device and report outages or call us at 1-866-DOM-HELP (1-866-366-4357).
  • Additional storm restoration information is available online at Information also is available on the Dominion Energy Facebook page.
  • When reporting an outage, whether online or via phone, enter a phone number where you can best be reached in case we need more information or to provide an update.
  • Leave a light on so you will know when power is restored.
  • Also, leave a porch light on. This will help our crews patrolling your neighborhood know if your electricity has been restored.

Safety first:

  • Stay at least 30’ away from downed wires and debris - they could be energized and dangerous. Call 1-866-DOM-HELP to report downed wires.
  • If you are using portable or camp-type stoves or lanterns for cooking and lighting, make sure the area is adequately ventilated.
  • Follow safe operating procedures for generators. Never operate one inside your home, in crawl spaces or in an enclosed space, such as a garage. Exhaust fumes contain carbon monoxide and can be deadly, so run your generator outside with proper ventilation. Store the fuel for your generator safely.
  • Do not hook portable generators directly to the electrical system of your home. Electricity could flow backward onto Dominion Energy’s power lines and endanger lives. Either have a qualified electrician perform the work or plug appliances directly into the generator with the proper-sized extension cords.
  • Visually inspect the area around your electric meter. If you detect or suspect any damage, call us at 1-866-DOM-HELP (1-866-366-4357).

About Dominion Energy

Dominion Energy (NYSE:D) is one of the nation's largest producers and transporters of energy, with a portfolio of approximately 25,700 megawatts of generation, 15,000 miles of natural gas transmission, gathering and storage pipeline, and 6,600 miles of electric transmission lines. Dominion Energy operates one of the nation's largest natural gas storage systems with 1 trillion cubic feet of storage capacity and serves more than 6 million utility and retail energy customers. For more information, visit the company’s website at

Media Contacts

Print Email RSS
print email rss
Get Social