Dominion Virginia Power Offers Mobile Outage Reporting Tool
-- Check, report outages from a mobile device, anytime, anywhere
-- Online video shows how mobile website feature works
Oct 29, 2012
RICHMOND, Va., Oct. 29, 2012 /PRNewswire/ -- Dominion Virginia Power reminds its customers they can report power outages caused by Hurricane Sandy and receive outage-related information using smart phones and the company's mobile website.
A user accessing the company's www.dom.com website using a smart phone will automatically be connected to a mobile website that enables customers to report a power outage, obtain outage updates and view power outages by county and city.
"Our customers want safe, reliable electric service and they want to be able to communicate with us using smart phones," said Gianna Clark, vice president, Customer Service Operations. "Our mobile outage reporting tool provides another convenient way for our customers to interact with Dominion and obtain the services they want."
The mobile site allows users to access the full website of www.dom.com to read about the latest news and events and access other hurricane and storm center information. View a video below on how to use this new mobile website feature.
All customers can obtain general outage and safety-related information. To report an outage you will need to have a few key pieces of information handy. You will need either your Dominion account number or the phone number associated with your account, and your four digit PIN number (usually the last four numbers of the account holder's Social Security number) or federal tax ID.
Dominion has restored power to more than 40,000 customers affected by power outages caused by Hurricane Sandy. The company has more than 5,500 workers responding to the storm, including 2,600 workers from other utilities, using more than 800 bucket trucks.
Customers can also communicate with Dominion through Facebook and Twitter as well as calling 1-866-DOM-HELP(1-866-366-4357) to report any additional information related to their outage situation.
Dominion (NYSE: D) is one of the nation's largest producers and transporters of energy, with a portfolio of approximately 27,400 megawatts of generation. Dominion operates the nation's largest natural gas storage system and serves retail energy customers in 15 states. For more information about Dominion, visit the company's website at www.dom.com.
For further information: Media: Karl R. Neddenien, +1-804-771-6115, Karl.R.Neddenien@dom.com, or Le-Ha Anderson, +1-703-796-9308, Le-Ha.Anderson@dom.com, or Bonita B. Harris, +1-757- 857-2700, Bonita.B.Harris@dom.com